FAQ

What are mandatory channels?

It is mandatory for service providers to transmit or retransmit the Doordarshan channels or the channels operated by or on behalf of the Parliament of India, as specified by the Central Government under section 8 of the Cable Television Networks (Regulation) Act, 1995 (7 of 1995),as amended from time to time, to each subscriber on its network. A list of such mandatory channels is available on www.digitialindiamib.com

What if a consumer has more than one TV set in his/her home? Whether he/she needs separate STB for each TV set?

In case a consumer has more than one television set in her home, she needs to get a separate set top box for each television set.

Do I require a particular type of television set for DAS?

No, the consumers can use the same TV set which they have been using for reception of Analog Cable TV. However as mentioned earlier, an STB is required to be connected with the TV set for reception of channels in DAS.

What was the reason for TRAI to come out with new Regulatory Framework for Television Services?

Digitization of Cable TV distribution makes it possible for each consumer to select TV Channels as per their individual choice. Pursuant to completion of Digitization in March 2017, overhaul of the regulatory framework became essential. Prepared after an extensive consultative process, the new framework empowers the consumers. It takes into account the current techno-commercial factors and also balances the interests of various stakeholders.

How is the new Regulatory Framework beneficial to consumers?
  • Transparent display of Channel Price or category as ‘Free’ on the Electronic Program Guide (EPG) and also on the TV Screen for each channel. 
  •  Freedom to choose what she/he wishes to watch and pay only for that.
  •  Option of subscribing TV Channels either on a-la-carte basis or as bouquets. 
  • Mandatory for service providers to issue proper bills and receipt. 
  • Mandatory provisioning of call centre for consumers and provision of consumer corner on website.
  • Time bound redressal of faults. Provision for refund (no charging) if fault exceeds 72 hours.
  • Capping of one-time installation and activation charge @ Rs 350 and Rs100 respectively.
What is the Network Capacity Fee (NCF)?

‘Network Capacity Fee’ means the amount, excluding taxes, payable by a subscriber to the Distributor of television channels for distribution of TV channels subscribed by that subscriber and it does not include subscription fee for pay channel or bouquet of pay channels, as the case may be.

What are ‘Free To Air’ (FTA) channels? Are these channels completely free?

Yes, FTA channels, as the name suggests, are free. However, Network Capacity Fee is to be paid to the service-provider.

Does subscriber has flexibility to choose any channel?

Yes, subscriber can choose any channels which are available on the platform of the distributor, either in a-la-carte form or bouquet or combination of both

Can rates of pay channels vary among cities/towns?

No. Maximum Retail Price (MRP) of pay channels declared by broadcasters will be uniform across the country and across all the platforms.

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